What teams find when
they can see the work.
Real results from marketplace CX, BPO operations, healthcare operations, enterprise IT, and retail support, with the numbers behind each one.
Marketplace customer experience
Marketplace CX found $4M in annual savings through reduced AHT.
In 20 days, 8Flow identified the workflow friction driving up AHT and quantified the annual savings from reducing it.
23 opportunities identified in 20 days, across four workflow categories
BPO operations
One BPO hit 85% occupancy. That became the target for the rest.
A Fortune 500 travel platform ran multiple BPOs that each self-reported productivity differently, so leaders could not tell which numbers were real. 8Flow measured productive hours the same way across every BPO, raised the occupancy target to 85% at one, then set that as the target for the others.
Occupancy target
Retail customer support
OP360 closed 14% more chats in six weeks.
8Flow showed OP360 team leads and QA how their teams actually work across chats and systems, then pointed to the coaching and automation moves worth making.
Chats closed, week 1 to week 6
Healthcare operations
Healthcare ops reclaimed 1h 2m per user per day.
A 100-user rollout gave leaders a live view of team productivity and showed exactly what high-output teams do differently.
Productive occupancy
Enterprise IT services
Enterprise IT found 1,100+ annual hours to automate.
8Flow measured where service desk time actually went, then handed the team a ranked list of automations with annual hours attached.
Annual hours by opportunity